Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.myrustichome.co.uk (the “Site”).

What information do we collect?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit or debit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

1. Communicate with you;
2. Internal record keeping
3. Screen our orders for potential risk or fraud; and
4. When in line with the preferences you have shared with us we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
5. We may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

With whom do we share your personal information?

We may share your data with the following groups of people for the following reasons:

1. Third party service providers who provide services to us which require the processing of personal data – to help third part providers in receipt of any shared data to perform functions on our behalf to ensure orders are fulfilled. These include;
   – Courier Services (My Hermes, Royal Mail and other currier services)
   – Wholesale partners
   – Google Analytics
2. Third party payment providers who process payments made over the website – to enable third party payment providers to process user payments and refunds. (Please note: These third party payment providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.)
3. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

What are your rights?

You have the right to access personal information we hold about you and to ask that your personal information be corrected, restricted, updated, or deleted. You also have the right to request that we move, copy or transfer your data or to object to our use of your data including where we use it for our legitimate interests.

If you would like to exercise any of these rights, please contact us through the contact information below.

Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

For how long do we keep your information?

When you place an order through the Site, we will maintain your Order Information for our records for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

How to contact us?

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]